Refund policy
Last Updated: July 31, 2026
At KAKFI.com, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help with a clear and transparent return and refund process.
Return Policy Overview
30-Day Return Window
You may request a return within 30 days of the date your order is delivered.
Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, tags, and any included components.
- Not fall under the list of non-returnable items described below.
Coverage
This Return & Refund Policy applies to orders shipped within the United States.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, KAKFI will cover all reasonable return shipping costs. Please contact us within 7 days of delivery and include photos of the item and packaging to help us resolve the issue quickly.
Change of Mind or Customer Remorse
If you ordered the wrong item, selected the wrong size, or simply changed your mind, you are responsible for return shipping costs. Original shipping charges (if any) are non-refundable.
Restocking Fee
A 15% restocking fee applies to eligible returns due to customer remorse. No restocking fee will be charged for damaged, defective, or incorrectly shipped items.
How to Start a Return
Step 1 – Contact Us
Email our support team with your order number and reason for the return.
Email:
support@kakfi.com
Step 2 – Wait for Return Authorization
Please do not send items back without first contacting us. Our team will provide return instructions and the appropriate return address if your return request is approved.
Step 3 – Package Your Item
Securely package your item in its original packaging, including all accessories, manuals, tags, and included materials whenever possible.
Step 4 – Ship Your Return
Follow the instructions provided by our support team when shipping your return.
Refund Process
Inspection
After your return is received, it will be inspected to verify that it meets our return eligibility requirements.
Refund Timing
If your return is approved, your refund will be issued to your original payment method within 7 business days. Depending on your financial institution, it may take an additional 3–7 business days for the refund to appear on your account.
Exchanges
If you would like to exchange your item for another size, color, or product, please contact our support team before returning your item.
Email:
support@kakfi.com
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Items marked as Final Sale.
- Personal care or hygiene products after opening.
- Gift cards.
- Products damaged through misuse, abuse, or unauthorized modifications.
- Items returned outside the 30-day return window.
Any product-specific return exclusions will be clearly disclosed on the applicable product page.
Order Cancellations
Orders may be canceled before they enter processing. Once an order has been processed or shipped, it cannot be canceled and must instead follow the return process outlined above.
Questions?
If you have any questions regarding returns, refunds, exchanges, or your order, we're happy to help.
Contact Us
Website:
KAKFI.com
Customer Support Hours:
8:00 AM – 6:00 PM EST (Monday – Sunday)
Email:
support@kakfi.com
Phone:
+1 (813) 458-0207
Business Address:
11036 Brahman Ranch Cir, Riverview, FL 33578
This address is used for administrative correspondence and approved returns only. KAKFI does not operate a public retail storefront at this location.
We strive to respond to all emails and phone inquiries within 1 business day during normal customer support hours.