Last Updated: July 31, 2026
Shipping & Delivery
When can I expect my order?
Most orders are delivered within 6–15 business days. Orders are typically processed within 1–3 business days before shipment. Once your order ships, you'll receive a shipping confirmation email with tracking information.
How do I track my package?
After your order ships, we'll email you a tracking number. Please allow 24–72 hours for the shipping carrier to update the tracking information.
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all orders shipped within the United States. No minimum purchase is required.
Do you ship outside the United States?
At this time, KAKFI ships only within the United States. We do not currently offer international shipping.
Payments & Billing
What payment methods do you accept?
We accept most major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available at checkout)
What currency will I be charged in?
All orders are processed in U.S. Dollars (USD).
My payment didn't go through. What should I do?
Please verify that your billing information matches your bank records and that your payment method has sufficient available funds. If the issue continues, contact your financial institution or try another payment method. You may also contact our support team for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy beginning on the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging, accessories, and tags whenever applicable.
How do I start a return or exchange?
Simply email us at support@kakfi.com with your order number and reason for your request. Our support team will provide return instructions and assist you throughout the process.
Are there any return fees?
Returns due to damaged, defective, or incorrectly shipped items qualify for reimbursement of reasonable return shipping costs.
Returns due to a change of mind require the customer to pay return shipping and are subject to a 15% restocking fee as outlined in our Refund Policy.
Order Issues
My tracking says "Delivered," but I haven't received my package.
Please allow 24–48 hours, as some shipping carriers mark packages as delivered before final delivery. We also recommend checking with household members, neighbors, apartment offices, or reception desks.
If your package still cannot be located, please contact the shipping carrier first. If you still need assistance, our support team will gladly help investigate the shipment.
I received the wrong item. What should I do?
We sincerely apologize for the inconvenience. Please email support@kakfi.com with your order number and clear photos of the item you received. We'll work quickly to resolve the issue at no additional cost to you.
Can I cancel my order?
Orders may be canceled before they enter processing. Once an order has been processed or shipped, it cannot be canceled, but it may be eligible for return in accordance with our Refund Policy.
Need More Help?
If you can't find the answer you're looking for, please contact our customer support team. We're always happy to assist.
Contact Us
Store Name: KAKFI
Website:
https://kakfi.com
Email:
support@kakfi.com
Phone:
+1 (813) 458-0207
Business Address:
11036 Brahman Ranch Cir, Riverview, FL 33578
This address is for administrative correspondence and approved returns only. KAKFI does not operate a public retail storefront or offer in-person shopping or local pickup.
Customer Support Hours:
Monday – Sunday
8:00 AM – 6:00 PM EST
We strive to respond to all customer inquiries within 1 business day during our normal support hours.